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๐—–๐—น๐—ถ๐—ฒ๐—ป๐˜ ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—”๐—ฑ๐˜ƒ๐—ถ๐˜€๐—ผ๐—ฟ

Stockholm
Customer Service

Client Service Advisor

We are seeking a motivated and service-oriented Client Service Advisor to deliver outstanding support to our clients and ensure a seamless customer experience. This role requires strong communication skills, attention to detail, and a proactive approach to problem-solving.

Key Responsibilities:

  • Act as the first point of contact for clients via phone, email, or chat
  • Provide prompt, professional responses to client inquiries and service requests
  • Assist with onboarding new clients and guiding them through products and services
  • Resolve issues effectively and escalate complex cases when necessary
  • Maintain accurate client records and documentation in CRM systems
  • Collaborate with internal teams to ensure service excellence and client satisfaction
  • Monitor and follow up on service performance and feedback
  • Identify opportunities to enhance the client experience or improve internal processes

Qualifications:

  • Previous experience in client service, customer support, or a similar role
  • Strong interpersonal and communication skills
  • Ability to handle multiple tasks and prioritize effectively
  • Experience working with CRM systems or customer databases
  • Detail-oriented and solution-focused mindset
  • Fluent in English; proficiency in Swedish or another language is a plus

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • The chance to work with diverse, international clients
  • Competitive compensation and benefits package

If you are passionate about providing exceptional service and building strong client relationships, we would love to hear from you.



English Jobs Sweden
About:  English Jobs Sweden

EnglishJobs.se specializes in recruiting international talent for Swedish companies. Since 2009 we have have helped over 8000 professionals connect with traditional companies such as as Ericsson, Skanska, ABB, Volvo and SAAB as well Swedish startups such as Spotify, TrueCaller, Klarna and Skype. We welcome talent with a multicultural background and knowledge of local cultures, languages and business markets. Industries we cover: Tech, Marketing & Communications, Events, Media, Retail, Travel, Hospitality, Finance, Gaming, Healthcare, Consulting


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Our recruitment process

EnglishJobs.se handles this recruitment process and our client wishes that all questions regarding the position be directed to: Marie Lindstrom,
Recruitment Manager,
marie.lindstrom@englishjobs.se

This is an expression of interest, and we will only contact candidates based on our client’s needs. Upon registration, your details will be saved and can be retrieved in connection with future recruitments.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase.

The process includes two tests: one personality test and one cognitive test.ย The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.
You can expect 3 interviews during the process. 1) with a colleague, 2) with a manager or team leader, and 3) with HR.

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