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Stockholm
Marketing, Communications | Customer Service

Community Support Specialist

Weโ€™re seeking a dedicated and empathetic Community Support Specialist to join our team and ensure an exceptional experience for our users. This role involves direct engagement with community members, resolving their inquiries, and acting as a key voice between users and internal teams.

Key Responsibilities:

  • Provide timely and professional support to community members via email, chat, and social media
  • Troubleshoot and resolve user issues while maintaining a high standard of service
  • Identify trends in user feedback and collaborate with product and operations teams to improve the user experience
  • Create and maintain support documentation and FAQs
  • Monitor community platforms, encourage engagement, and ensure guidelines are followed
  • Support community-focused events and initiatives, both online and offline
  • Escalate complex issues appropriately and follow up to ensure resolution

Qualifications:

  • Experience in customer support, community management, or a related field
  • Strong written and verbal communication skills in English; proficiency in Swedish is a plus
  • Empathetic, patient, and proactive problem-solver
  • Tech-savvy with experience using help desk software and CRM tools
  • Ability to multitask and stay organized in a fast-paced environment
  • Passion for community building and customer satisfaction

What We Offer:

  • A collaborative, international work environment
  • Growth opportunities in a dynamic and evolving company
  • The chance to be the voice of a passionate and engaged user base
  • Competitive salary and benefits

If youโ€™re enthusiastic about helping people and building strong user communities, weโ€™d love to hear from you.



English Jobs Sweden
About:  English Jobs Sweden

EnglishJobs.se specializes in recruiting international talent for Swedish companies. Since 2009 we have have helped over 8000 professionals connect with traditional companies such as as Ericsson, Skanska, ABB, Volvo and SAAB as well Swedish startups such as Spotify, TrueCaller, Klarna and Skype. We welcome talent with a multicultural background and knowledge of local cultures, languages and business markets. Industries we cover: Tech, Marketing & Communications, Events, Media, Retail, Travel, Hospitality, Finance, Gaming, Healthcare, Consulting


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Our recruitment process

EnglishJobs.se handles this recruitment process and our client wishes that all questions regarding the position be directed to: Marie Lindstrom,
Recruitment Manager,
marie.lindstrom@englishjobs.se

This is an expression of interest, and we will only contact candidates based on our client’s needs. Upon registration, your details will be saved and can be retrieved in connection with future recruitments.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase.

The process includes two tests: one personality test and one cognitive test.ย The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.
You can expect 3 interviews during the process. 1) with a colleague, 2) with a manager or team leader, and 3) with HR.

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