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Stockholm
Customer Service | Admin

Technical Support Agent

We are seeking a skilled and customer-focused Technical Support Agent to join our IT service team. In this role, you will be the first point of contact for internal and external users seeking technical assistance, troubleshooting issues, and providing timely solutions to ensure smooth daily operations.

Responsibilities

  • Serve as the first-line support for technical issues via phone, email, chat, or ticketing systems
  • Diagnose and resolve hardware, software, network, and application issues
  • Guide users through step-by-step solutions and provide technical documentation as needed
  • Escalate unresolved issues to higher-level support or specialist teams, ensuring thorough case handovers
  • Log, track, and follow up on support requests in the IT service management system
  • Maintain a high level of customer service and communication throughout the support process
  • Collaborate with IT teams to identify trends, recurring issues, and areas for improvement
  • Assist in maintaining internal knowledge bases and FAQs
  • Contribute to IT projects and system updates, including testing and user support
  • Adhere to service level agreements (SLAs) and company IT policies and procedures

Requirements

  • Previous experience in a technical support, IT helpdesk, or service desk environment
  • Strong troubleshooting skills with operating systems (Windows, macOS), common applications (e.g., Microsoft 365), and hardware peripherals
  • Knowledge of network fundamentals (Wi-Fi, VPN, DNS, etc.)
  • Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk)
  • Excellent communication skills in English; Swedish is an advantage
  • Customer-oriented mindset with the ability to explain technical issues to non-technical users
  • Ability to multitask, prioritize, and manage time efficiently
  • Attention to detail and commitment to delivering quality support

Preferred Qualifications

  • Technical certification such as CompTIA A+, ITIL Foundation, or Microsoft Certified Professional
  • Experience supporting enterprise IT environments
  • Familiarity with remote support tools and mobile device management systems

This is an excellent opportunity to grow your career in IT support while contributing to a dynamic, global environment focused on delivering best-in-class technical assistance.



English Jobs Sweden
About:  English Jobs Sweden

EnglishJobs.se specializes in recruiting international talent for Swedish companies. Since 2009 we have have helped over 8000 professionals connect with traditional companies such as as Ericsson, Skanska, ABB, Volvo and SAAB as well Swedish startups such as Spotify, TrueCaller, Klarna and Skype. We welcome talent with a multicultural background and knowledge of local cultures, languages and business markets. Industries we cover: Tech, Marketing & Communications, Events, Media, Retail, Travel, Hospitality, Finance, Gaming, Healthcare, Consulting


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Our recruitment process

EnglishJobs.se handles this recruitment process and our client wishes that all questions regarding the position be directed to: Marie Lindstrom,
Recruitment Manager,
marie.lindstrom@englishjobs.se

This is an expression of interest, and we will only contact candidates based on our client’s needs. Upon registration, your details will be saved and can be retrieved in connection with future recruitments.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase.

The process includes two tests: one personality test and one cognitive test.ย The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.
You can expect 3 interviews during the process. 1) with a colleague, 2) with a manager or team leader, and 3) with HR.

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