Online Support Agent
We are looking for a customer-focused and tech-savvy Online Support Agent to deliver high-quality support through digital channels. In this role, you will be the first point of contact for customers, providing timely assistance, resolving issues, and ensuring a smooth and positive user experience across online platforms.
About the Role
As an Online Support Agent, you will handle customer inquiries via chat, email, and other online tools. You will troubleshoot issues, provide accurate information, and guide customers toward effective solutions. Your ability to communicate clearly and efficiently in a fast-paced digital environment will be key to success.
Key Responsibilities
- Respond to customer inquiries via live chat, email, and other online channels.
- Provide accurate information about products, services, and processes.
- Troubleshoot technical and non-technical issues and guide customers to resolution.
- Manage and track support cases using ticketing systems.
- Escalate complex issues to relevant teams when necessary.
- Maintain a high level of customer satisfaction through professional and timely communication.
- Document common issues and solutions to improve support resources.
- Collaborate with internal teams such as technical support, product, and operations.
- Monitor recurring issues and provide feedback for process and product improvements.
- Ensure compliance with company policies and data protection standards.
Qualifications and Experience
- Degree or relevant training in Customer Service, Communications, IT, or a related field.
- Experience in customer support, online support, or service desk roles.
- Familiarity with ticketing systems, CRM platforms, and live chat tools.
- Experience working in a fast-paced, customer-focused environment.
- Basic technical knowledge or ability to quickly learn digital systems and tools.
Skills and Competencies
- Excellent written communication skills with strong attention to detail.
- Customer-first mindset with a focus on delivering positive experiences.
- Strong problem-solving and multitasking abilities.
- Ability to work efficiently under pressure and manage multiple conversations simultaneously.
- Patience, empathy, and professionalism in handling customer interactions.
- Adaptability to new tools, processes, and changing priorities.
- Team-oriented approach with strong collaboration skills.
What We Offer
- A dynamic and digital-first work environment.
- Opportunities for professional growth and skill development.
- Exposure to modern customer support tools and technologies.
- A supportive and collaborative team culture.
- Competitive compensation and benefits package.
About: English Jobs Sweden
EnglishJobs.se specializes in recruiting international talent for Swedish companies. Since 2009 we have have helped over 8000 professionals connect with traditional companies such as as Ericsson, Skanska, ABB, Volvo and SAAB as well Swedish startups such as Spotify, TrueCaller, Klarna and Skype. We welcome talent with a multicultural background and knowledge of local cultures, languages and business markets. Industries we cover: Tech, Marketing & Communications, Events, Media, Retail, Travel, Hospitality, Finance, Gaming, Healthcare, Consulting
