Usability Consultant
We are seeking a highly analytical and user-focused Usability Consultant to join our digital experience team. In this role, you will help evaluate and improve the usability, accessibility, and overall user experience of our digital products and services. You will collaborate closely with designers, developers, product managers, and stakeholders to ensure our solutions meet user needs and deliver seamless, intuitive experiences.
Responsibilities
- Conduct usability testing, heuristic evaluations, and user research to identify pain points and opportunities for improvement
- Analyze user behavior through qualitative and quantitative methods
- Create usability reports, presentations, and actionable recommendations
- Collaborate with UX/UI designers to guide design decisions based on user data
- Support the development and refinement of user personas and customer journeys
- Contribute to product design reviews and provide input from a usability standpoint
- Stay current with UX best practices, accessibility standards, and usability trends
Requirements
- Proven experience as a usability consultant, UX researcher, or similar role
- Strong understanding of usability principles, human-centered design, and user psychology
- Proficiency in usability testing methods, tools, and analysis
- Ability to present findings clearly to both technical and non-technical audiences
- Knowledge of accessibility guidelines such as WCAG
- Excellent communication and problem-solving skills
- Bachelorโs degree in Human-Computer Interaction, Psychology, Design, or a related field preferred
If you are passionate about creating intuitive and effective digital experiences, and you thrive in a collaborative, research-driven environment, we encourage you to apply.