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Stockholm
Product | Customer Service | Admin

Helpdesk Support Specialist

We are looking for a skilled and customer-focused Helpdesk Support Specialist to join our IT team. In this role, you will be the first point of contact for technical support, helping users resolve software, hardware, and network-related issues. Your ability to communicate clearly and solve problems efficiently will ensure a smooth user experience across the organization.

Key Responsibilities

  • Provide first-line technical support via phone, email, and ticketing systems
  • Diagnose and troubleshoot hardware, software, and connectivity issues
  • Escalate unresolved problems to appropriate technical teams
  • Maintain detailed records of support requests, actions taken, and resolutions
  • Support onboarding and offboarding processes, including account setup and access configuration
  • Assist with installing, configuring, and updating hardware and software
  • Collaborate with IT teams to improve system performance and user experience
  • Monitor and maintain system performance and security alerts

Qualifications

  • Previous experience in an IT support/helpdesk role
  • Strong knowledge of Windows, macOS, Microsoft 365, and common business applications
  • Familiarity with remote support tools and ticketing systems
  • Excellent problem-solving and communication skills
  • Ability to prioritize and manage multiple tasks under pressure
  • Customer service mindset with a proactive approach to resolving issues
  • Fluency in English; Swedish is a strong advantage
  • Relevant certifications (e.g., CompTIA A+, ITIL) are a plus

What We Offer

  • A supportive and collaborative team environment
  • Access to the latest technologies and tools
  • Continuous learning and career development opportunities
  • Competitive salary and comprehensive benefits
  • A chance to make a real impact by supporting employees across diverse departments

If you have a passion for technology and enjoy helping others, we welcome your application.



English Jobs Sweden
About:  English Jobs Sweden

EnglishJobs.se specializes in recruiting international talent for Swedish companies. Since 2009 we have have helped over 8000 professionals connect with traditional companies such as as Ericsson, Skanska, ABB, Volvo and SAAB as well Swedish startups such as Spotify, TrueCaller, Klarna and Skype. We welcome talent with a multicultural background and knowledge of local cultures, languages and business markets. Industries we cover: Tech, Marketing & Communications, Events, Media, Retail, Travel, Hospitality, Finance, Gaming, Healthcare, Consulting


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Our recruitment process

EnglishJobs.se handles this recruitment process and our client wishes that all questions regarding the position be directed to: Marie Lindstrom,
Recruitment Manager,
marie.lindstrom@englishjobs.se

This is an expression of interest, and we will only contact candidates based on our client’s needs. Upon registration, your details will be saved and can be retrieved in connection with future recruitments.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase.

The process includes two tests: one personality test and one cognitive test.ย The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.
You can expect 3 interviews during the process. 1) with a colleague, 2) with a manager or team leader, and 3) with HR.

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