Helpdesk Support โ Helpdesk-support
We are looking for a service-oriented and technically skilled Helpdesk Support professional to provide first-line IT support and ensure smooth day-to-day operations for end users. In this role, you will be the go-to problem solver, helping users navigate technical challenges and keeping systems running like a well-tuned engine.
About the Role
As part of the Helpdesk team, you will handle incoming support requests, troubleshoot technical issues, and ensure timely resolution of incidents. You will play a key role in maintaining user satisfaction by delivering efficient and friendly support while collaborating with other IT teams when needed.
Key Responsibilities
- Provide first-line technical support via phone, email, and ticketing systems.
- Diagnose and resolve hardware, software, and network-related issues.
- Log, track, and manage support tickets, ensuring timely updates and resolutions.
- Escalate complex issues to second- or third-line support teams when necessary.
- Install, configure, and maintain user devices, applications, and systems.
- Support user account management, including access rights and password resets.
- Maintain documentation of common issues, solutions, and support procedures.
- Assist with onboarding and offboarding processes, including equipment setup.
- Monitor system performance and report recurring technical issues.
- Provide guidance and training to users on IT tools and best practices.
Qualifications and Experience
- Degree or certification in Information Technology, Computer Science, or a related field.
- Experience in IT support, helpdesk, or technical support roles.
- Familiarity with operating systems such as Windows, macOS, and mobile platforms.
- Knowledge of networking fundamentals, Active Directory, and Office 365 or similar tools.
- Experience working with ticketing systems and remote support tools.
Skills and Competencies
- Strong problem-solving and troubleshooting abilities.
- Excellent communication and customer service skills.
- Ability to explain technical concepts in a clear and user-friendly way.
- Good organizational skills with the ability to manage multiple tasks.
- Patience and a proactive approach to user support.
- Ability to work independently and as part of a team.
- Attention to detail and commitment to service quality.
What We Offer
- A collaborative and supportive IT environment.
- Opportunities to develop technical skills and grow within the organization.
- Exposure to a wide range of systems and technologies.
- A culture that values teamwork, learning, and innovation.
- Competitive compensation and benefits package.
About: ABB Sweden
One of Sweden's largest multinational companies
