International Customer Support

Media / Telecoms / Tech
Experience with customer support over the web and phone, minimum 2 years.
English, Spanish, German. Other EU language optional.
#ref: 225517

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

EASY APPLY

No login required.
Enable Autofill in your browser to fill the form below faster.

You may also like

UX Designer

UX Designer

Tech / Mobile / Digital PublishingMinimum 2 years experience required. Experience with web and mobile apps, app testing, end user testing, testing tools, ux tools preferred.English required. We are looking for a UI/UX Designer to turn our software into easy-to-use...

UX Designer

Events Manager

Entertainment / Events / MediaFull-TimeStockholmMinimum 2 years experience required. Experience in planning, executing, event marketing and promotions, event pr, event logistics preferred.English required.#ref: 225531 We are looking for a competent Event manager to...

UX Designer

Copywriter

Digital PublishingMinimum 2 years experience in writing and editing, producing and editing content. Excellent communication skills required. Prior experience with an agency or publishing preferred.English required. Other EU / Asian languages an advantage.#ref: 225528...